- What do I do if I'm having trouble paying online, or if I want a fee-free payment option?Call the office between 9am-12pm or 1pm-5pm on (02) 9630 8899 to pay over the phone (1.5% surcharge), or come to our office to pay in person. For a fee-free payment option, pay in person using a debit card.
- What happens after I pay the holding deposit?After you pay the holding deposit, the property is reserved for you and the property manager will stop considering other applicants. The property manager will then be in contact to discuss next steps, including paying the bond, finalising and signing the lease, etc. Once all paperwork is complete, you'll be provided with the keys to the property and can begin your tenancy.
- Is it my responsibility to connect my utilities when moving into a new rental property?Yes, it is the ingoing tenants' responsibility to arrange connection of electricity and gas (if available) when moving into a rental property. We help facilitate this by using our utility connections service, which allows you to setup your connections online in around 6 minutes, without needing any phone calls. Fill in a quick and easy form, choose your provider(s) and we'll take care of the rest.
- What do I do if the property details aren't correct, or if I have questions about the tenancy?Please contact your property manager if you have any questions, or notice anything is incorrect.
- How do I connect my utilities?You can use our utility connections service, which allows you to set up your connections online in around 6 minutes, without needing any phone calls. Fill in a quick and easy form, choose your provider(s) and we'll take care of the rest.
Your dream home awaits.
It looks like your holding deposit payment token has expired, or is invalid. If you haven't yet paid your holding deposit, please contact Stone Real Estate Parramatta to see if there's a problem.
If you've already paid your holding deposit, that's great. You can connect your utilities (if you haven't done so) using the task link below.